House Rules

1. Check-in and Check-out

• Check-in time: 3:00 PM, no exceptions.
• Check-out time: 10:00 AM, no exceptions. Please respect this schedule to allow cleaning.
• It is strictly forbidden to enter any accommodation other than the one assigned to you at the time of booking. Each accommodation is private and assigned to a specific guest.
• Wilfully entering or remaining in a flat other than the one indicated constitutes a serious violation of the house rules and may result in:
  • immediate intervention by our staff,
  • additional fees,
  • exclusion without refund,
  • and reporting of the incident to the booking platform (Airbnb, Booking.com, etc.).

• Damage to or loss of the transponder will incur an additional fee of €190 to cover replacement costs.

2. Quiet Hours and Neighbour Consideration

• Quiet hours: From 10:00 PM to 7:00 AM. Please respect the peace and comfort of other guests and neighbours.
• Respectful behaviour: Parties are strictly prohibited. Any disruptive behaviour will result in penalties.

3. Use of Private Spaces

• Kitchen: Each accommodation has a private kitchen. Please keep it clean and do not leave perishable food at the end of your stay.
• Bathrooms: Bathrooms are private. Please take care of them and leave them clean after use.
• Living area: Each unit has its own living space. Please respect the furniture and available equipment.

4. Smoking Policy

• No smoking indoors: Smoking is strictly prohibited inside the accommodations. Outdoor smoking areas may be available.
• Cigarette disposal: Please dispose of cigarette butts in designated ashtrays.

5. Cleanliness

• Cleaning for long stays: A cleaning service is provided every five days for extended stays.
• Bedding: Please respect the bed linens and blankets. Avoid staining them or using products that may cause damage.
• Waste disposal: Please dispose of your waste in the designated rubbish bins.

6. Internet and Television

• Wi-Fi: Free of charge. The password will be provided upon arrival.
• Television: Each accommodation is equipped with a television. Please keep the volume at a reasonable level to avoid disturbing others.

7. Security

• Keys and access: Always lock the door when leaving the accommodation. Do not share keys or access codes with third parties.
• Fire safety: In case of emergency, follow the safety instructions. The use of candles or any open flames is strictly prohibited.

8. Additional Guests

• Mandatory registration: All guests must be registered. Hosting unregistered guests without management approval is not allowed.
• Visitor policy: Visitors are not permitted without prior approval from the management.

9. Pets

• Pet policy: Pets are not allowed.

10. Damage and Liability

• Guest responsibility: You are responsible for any damage caused during your stay. Please report any incidents to management immediately.
• Security deposit: A deposit may be required to cover potential damages.

11. Complaints and Suggestions

• Issues during your stay: If you encounter any problems, please contact management immediately for a prompt resolution.
• Feedback: We welcome your suggestions to improve the guest experience.

12. Security Deposit

• For all reservations made directly through the WakeUp Short Term Rentals website, a security deposit of €250.00 is required prior to check-in.

  • The security deposit is collected securely via Stripe before arrival.
  • Payment of the deposit is mandatory to validate the reservation and receive the check-in instructions.
  • The deposit is not a charge and will be fully refunded within 7 business days after check-out, provided that:
    • no damage has been caused to the property or its contents;
    • no items are missing;
    • the House Rules have been respected; and
    • no additional cleaning or other charges are required.
  • If the security deposit is not paid before check-in, WakeUp Short Term Rentals reserves the right to cancel the reservation without refund.

  This deposit is intended solely to cover any damages, exceptional cleaning costs, missing items, or breaches of the House Rules incurred during the stay.

13. Laundry Room

• The use of our washing and drying machines, including the laundry products provided, is available at a cost of €10 per use.
• To use the laundry facilities, the service must be selected during the reservation process or activated in advance by our support team upon request.
• Access to the laundry room and use of the washing and drying machines is only permitted to guests who have been authorized to use this service.
• Guests who have not selected or requested the laundry service are not permitted to access the laundry room or use the machines.